Privacy Policy – Aviva Real Estate

Effective Date: 01 January 2026

1. Introduction

Aviva Real Estate (“Aviva”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including through our website, digital platforms, marketing campaigns, and customer engagement channels.

By using our services or providing your information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

a. Personal Identification Information
  • Full name
  • Email address
  • Phone number
  • Nationality / country of residence

b. Property & Investment Preferences
  • Budget range
  • Preferred property type
  • Investment interests

c. Communication Data
  • Messages sent via website forms, WhatsApp, or email
  • Call recordings (for quality and training purposes)

d. Technical Data
  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

3. How We Collect Your Data

We collect data through:

  • Website forms and landing pages
  • Social media lead generation campaigns (e.g., Meta platforms)
  • WhatsApp conversations and chatbots
  • Phone calls and email correspondence
  • Third-party partners (where applicable and permitted)

4. How We Use Your Data

Your information is used for the following purposes:

  • To respond to your inquiries and provide property information
  • To facilitate property bookings, viewings, and transactions
  • To personalize your experience and recommend relevant opportunities
  • To send marketing communications (where consent is provided)
  • To improve our services, website, and customer experience
  • To comply with legal and regulatory obligations

5. Marketing Communications

With your consent, we may contact you via:

  • Phone calls
  • Email
  • SMS / WhatsApp
  • Digital advertising platforms

You can opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly
  • Requesting removal via WhatsApp or phone

6. Sharing of Data

We may share your data with:

  • Property developers and affiliated partners
  • Service providers (CRM systems, marketing platforms, IT support)
  • Regulatory authorities where required by law

We ensure that all third parties respect your data and process it securely.

7. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.

Your data may be stored on secure servers within or outside the UAE, in compliance with applicable data protection regulations.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Object to certain data processing activities

To exercise your rights, please contact us at the details below.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Support marketing and advertising efforts

You can control cookie preferences through your browser settings.

11. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:


Aviva Real Estate Email:
admin@avivarealestate.ae
Phone: +971 04 584 0326
Address: Jude Residence – Office no 105 – Nad Al Sheba 1 – Dubai – United Arab Emirates

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